How we collect, use and protect your personal information.
Last updated: January 2025. This policy applies to treesurgeonclacton.co.uk, operated as a lead generation and referral service.
TreeSurgeonClacton.co.uk is a local referral service connecting homeowners in Clacton-on-Sea and the Tendring district with qualified, local tree surgeons. We are not a tree surgery company. We operate as a lead generation business.
For data protection purposes, we are the data controller for the personal information you provide through this website. You can contact us at hello@treesurgeonclacton.co.uk.
We collect information you provide directly when submitting a quote request or contact form, including:
We also automatically collect certain technical information when you visit our site, including your IP address, browser type, pages visited and time spent on the site. This is collected through standard web analytics tools.
We use the information you provide to:
When you submit a quote request, your name, email address, location and job description will be shared with one local tree surgeon from our network who operates in your area. This is the core purpose of our service.
We do not sell your information to data brokers or marketing lists. We do not share your information with multiple businesses simultaneously. We do not share your information with any third party other than the matched tree surgeon.
We use Formspree to process form submissions. Formspree acts as a data processor on our behalf. You can view Formspree's privacy policy at formspree.io.
We retain enquiry data for up to 12 months for the purposes of quality control and service improvement. After this period, personal data is deleted. You may request deletion at any time by contacting us.
Under UK GDPR, you have the right to:
To exercise any of these rights, contact us at hello@treesurgeonclacton.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled improperly.
Our website uses cookies. Please see our Cookie Policy for full details of what cookies we use and how to manage them.
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website is served over HTTPS with SSL encryption.
We may update this privacy policy from time to time. The date at the top of this page will always reflect the most recent version. Continued use of our website following any changes constitutes acceptance of the updated policy.
If you have any questions about this privacy policy or how we handle your data, please contact us at hello@treesurgeonclacton.co.uk or via our contact form.